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Seminar List

The Journey to Cognitive Enterprise IT Services: Supporting the Lifecycle of IT Services from Sales to Operation

Dr. Hamid R. Motahari Nezhad
Research Group Lead for Cognitive Services at IBM Almaden Research Center, San Jose, California, United States, and a Member of IBM Academy of Technology.

Date Tuesday 29th of November 2016

Time 11:00 - 12:30

Location CSE Seminar Room (K17_113) (UNSW Map)

Abstract
Enterprise IT services landscape has transformed significantly over the last decade with the advent of cloud and mobile, and more recently with advances in machine learning and artificial intelligence. This has had a profound impact on not only how customers consume enterprise services, but also on how service providers run, sell and deliver these services. In this talk, I will give an overview of a cognitive enterprise services platform, from IBM Research, which introduces key analytical-based and cognitive capabilities, for the lifecycle of IT services from sales to their delivery, which provide analytical insights and proactive action recommendation for the operation of IT services. I also introduce the notion of Cognitive Business Process Management, as a new research agenda, and associated research opportunities and challenges for transforming how business processes are supported and operated in the enterprise.

Biography
Hamid R. Motahari Nezhad is Research Group Lead for Cognitive Services at IBM Almaden Research Center, San Jose, California, United States, and a Member of IBM Academy of Technology. Hamid’s research areas include services and cloud computing, cognitive computing, big data analytics, and business process management. Hamid is also a Principal Visiting Research Fellow position in Service Oriented Computing Group, at CSE, UNSW. Hamid’s research work has been widely published in conferences such as WWW, ICDE, BPM, ER, ICWS, SCC, CAiSE, WISE, EDOC, and ICSOC and journals such as IEEE TKDE, VLDBJ, DAPD, IEEE Trans. on Services Computing, IEEE Computer and Internet Computing. Hamid has served as PC Chair and Industrial Track Chair of a number of international conferences, most recently BPM’2015, EDOC’2013, ICSOC’2011, and ECOWS‘2010. Hamid is a senior member of IEEE.

Learn More http://researcher.ibm.com/researcher/view.php?person=us-motahari