CSE Job Details

[Full-Time] [Part-Time] [Vacation] [Research] [IPP] [One-Off] [Volunteer] [All New Jobs]

Mr and Mrs Jones
IT Support For Retail Chain

Position Description:

*Being the first point of contact for retail teams seeking technical assistance over the phone or email
*Performing remote troubleshooting
*Walking retail staff through the problem-solving process
*Determining the best solution based on the issue and details provided
*Directing unresolved issues to the next level of support
*Recording incidents, events and solutions

Position Type: Undergraduate-Students : Postgraduate-Students : Alumni

Selection Criteria: *Customer service experience is essential
*Intermediate technical skills
*Must be personable and have excellent written and verbal communication
*High level problem solving ability
*Help desk experience will be highly regarded but not required

Apply via https://hire.li/8f8fa5c

Salary: Paid - Retail Award

Closing Date: 31/10/2017

Category: OneOff/Casual

Duration: 4 Months

Applicant must be a Permanent Resident: No

Attach copy of Academic Transcript: No
(Note: Forging an Academic Transcript is a case of Academic Misconduct and may lead to expulsion.)

Enquiries To:
Emily Deng

Applications To:
Emily Deng

Location: Rosebery

Date first posted: 7/09/2017 11:28:17 AM